Next Day Delivery £2.95

customer care

If you need to get in touch with a member of the team at Nail Polish Direct, we are always here to help. We are dedicted to providing our customers with a professional level of support following a purchase, whether it be regarding advice, a return or an exchange. You can reach us directly via telephone and email for a fast response. For other enquiries and ways to reach us, please see below for information regarding reviews, press enquiries, social media and more.

Need Help?

Please don't hesitate to get in contact!

If you need to contact us, please fill the form below or you can email us at We normally reply to emails within 12 hours. If you wish to speak to a member of our team, you can reach us at:

T: 01509 276 086 

Need to make changes to your order?

We're unable to make any changes to your order once you've selected 'Place order' at the checkout, This includes the following;

  • Delivery/Billing address
  • Adding/removing items to your order
  • Shipping method

There is a 15-minute window where you can cancel your order by email our team at with your order number or calling us on 01509 276086. After 15-minutes, it is too late to cancel the order and you'll need to follow our returns process.

Please note you will need to create an account to process a return request


Customer Care Opening Times

9:00am - 5:00pm (GMT)
exc. Bank Holidays

We Have Recently Moved

Our new address is:

Nail Polish Direct
Jason Works Building
Clarence Street
LE11 1DX

Your opinion matters

If you have purchased from us and would like to let us know what you think, we welcome reviews and feedback at all times. We encourage our customers to leave reviews on all of our products so that you are able to share your experience. Simply find the product on our site, click 'reviews' and choose to leave a review. Alternatively you can leave your feedback on our Facebook page.

Stockists and distribution

Would you like your products to be available to purchase here at Nail Polish Direct? We pride ourselves on offering our customers the very best selection of prestige, salon professional nail polish brands and if you think your products would be great for our online store, we'd love to hear from you. To discuss a business oppurtunity, contact our buying team at



We welcome Press oppurtunities at Nail Polish Direct. If you are a member of the Press and would like to discuss featuring our brand as the subject of an article, or the products that we stock, we would love to hear from you. For all editorial oppurtunities, please send us an email at including your full proposal and a member of our team will get back to you with more details.



You can find us on Facebook, Instagram, Twitter and Pinterest to stay up to date with our latest releases, nail inspiration, brand collaborations, exclusive giveaways, updates from Nail Polish Direct HQ and much more. We love to be social and we encourage all of our customers to share their purchases online with our nail polish community using the hashtag #NPDirect. If you have a swatch that you would like to share with us, please upload your images with the hashtag #NPDSwatch for a chance to be featured.

Collaborations and contributors

We strive to provide our customers with the latest trends and the first access to new releases, making us the first choice for nail polish consumers within the UK. If you would like to contribute to the content featured on our blog, our newsletters or our website, please get in touch at If you wish to join our nail community and share your experince of our products through a collaboration or sharing content, a member of our team will be happy to help you.

Contact Form

When using the form below please provide us with as much information as possible so we can look into your request without delay.
Please provide if applicable;

  • Order Number
  • Full Name
  • Billing Address