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Returns Information

All products purchased through Nail Polish Direct website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 14 days of your order date and we will refund you for the product(s).


Products must be in a brand new saleable condition, in the original packaging. products returned that do not meet this requirement will either be returned to the customer or up to a 20% charge will be deducted from the refund amount.
Our European customers have 14 days from the order date to return their products. Please include a brief letter including your name and address and an explanation as to why you are returning the product(s). We are unable to refund any postage costs you may have occurred and a restocking fee for the amount of one pound per product may be applied. Please note this does not apply to damaged or faulty products. This does not affect your statutory rights.

What should I do if I receive an incorrect item?

How do I report a fault with my product?

How do I arrange a return?

Will you refund my postage costs to return an item?

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