Returns Information

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
please contact: customercare@nailpolishdirect.co.uk

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you contact us Customercare@nailpolishdirect.co.uk Please provide details of the fault and where possible attach pictures to your message.

Go paperless! Easy and convenient returns without the need for a label. 

A £2.95 returns charge* will be applied for each collection/return, regardless of the number of items you return.

Method: 

1. Head to the Royal Mail returns portal and search for 'Nail Polish Direct' from the list of retailers to create a returns label.
2. Enter your details, including your order number starting with NPD, then click on the "Create your Label" button.
3. Royal Mail will send you an email with your returns label and instructions to either print at home or take the QR code to the Post Office. (There's also an option to download and print the label on the Royal Mail returns portal.)
4. Place all items into one parcel bag with the note that came with your order.
5. Take your items to the nearest Post Office branch or Royal Mail Customer Service Point, then hand your parcel to the assistant.

Once returned, please keep hold of any store or tracking receipts. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items

To return your order via your own method please follow the simple steps:

Please include a slip inside your order clearly noting your Order Number, Items being returned, and the reason why.

Failure to do so will result in a delay in processing your return.

Package the item securely to avoid any breakages, the return is your responsibility until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods.

Return to the following address:

KST'S LTD

NAIL POLISH DIRECT RETURNS

TANVIC

UNIT 1

37 DERBY ROAD

LOUGHBOROUGH

LE11 5AD

You will need to obtain proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty

We take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you contact us Customercare@nailpolishdirect.co.uk Please provide details of the fault and where possible attach pictures to your message. Your return must be authorised before your return.